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DELIVERY & SHIPPING

WE OFFER FREE SHIPPING ON ALL ORDERS WORLDWIDE. ALL VENOCHE PIECES COME FROM OUR MANUFACTURERS AND PARTNERS LOCATED IN DIFFERENT COUNTRIES. UPON CONFIRMATION OF PAYMENT, ORDERS ARE PROCESSED WITHIN 24 HOURS. ALL ITEMS ARE SHIPPED ACCORDINGLY AND FOR SECURITY, A TRACKING CODE IS PROVIDED UPON REQUEST WITHIN 48 HOURS. DELIVERY CAN TAKE UP TO 5-10 DAYS DEPENDING ON LOCATION. IN SOME CASES, ITEMS CAN BE HELD IN CUSTOMS AND CAUSE FURTHER DELAYS. SHIPPING & DELIVERY TIMES CAN BE IMPACTED BY VARIOUS FACTORS SUCH AS FORCE MAJEURE & WORLDWIDE EVENTS.

ORDERS & PAYMENTS

PROCESSING OF ORDERS CAN TAKE UP TO 24 HOURS AFTER PAYMENT HAS BEEN RECEIVED. A CONFIRMATION EMAIL IS SENT TO THE CUSTOMER AFTER RECEIPT OF PAYMENT. ALL ORDERS RECEIVE A CERTIFICATE OF AUTHENTICITY PROVING THAT THE PIECE IS AN ORIGINAL VENOCHE. WE SHIP OUR PRODUCTS IN COMPACT PACKAGING AND ITEMS ARE SAFELY STORED INSIDE A SMALL PLASTIC CONTAINER TO ENSURE THE ITEM DOES NOT SCRATCH OR DAMAGE WHILE IN TRANSIT.

QUALITY ASSURANCE

ALL VENOCHE PIECES ARE MADE FROM THE FINEST RESOURCES & MATERIALS, EITHER 18K SOLID GOLD OR S925 IN GOLD VERMEIL AS INDICATED IN THE PRODUCT DESCRIPTION. ALL ITEMS ARE RIGOROUSLY CHECKED AND AUDITED BY AN EXTERNAL PARTY TO ENSURE QUALITY.

RETURN & REFUND POLICY

FOR RETURNS, ITEMS SHOULD BE IN THEIR ORIGINAL PACKAGING AND UNOPENED. IN SPECIAL CASES WHERE THE ITEM IS DAMAGED, CONTACT OUR CUSTOMER SERVICE IMMEDIATELY WITHIN 7 DAYS OF RECEIVING THE ORDER. WE HAVE A CUSTOMER SERVICE TEAM RESPONSIBLE FOR REVIEWING EACH CASE.

FOR REFUNDS, ITEMS SHOULD BE SHIPPED BACK TO OUR BRUSSELS OFFICE IN THEIR ORIGINAL PACKAGING AND UNOPENED. AFTER WE RECEIVE THE PARCEL AND REVIEW THE CONDITION OF THE ITEMS, REFUNDS WILL BE PROCESSED ACCORDINGLY.

SHIPPING SHALL BE SHOULDERED BY THE CUSTOMER AND A 10% PROCESSING FEE SHALL BE DEDUCTED FROM THE ORIGINAL PRICE.

WARRANTY

ALL ITEMS ARE GIVEN A 30 DAY WARRANTY PERIOD. DAMAGES CAUSED BY THE WEARER SHALL NOT BE VALID FOR RETURNS OR REFUNDS.

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Belgium

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