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TERMS AND CONDITIONS

GENERAL CONDITIONS

THESE CONDITIONS OF USE (THE “CONDITIONS OF USE”) REGULATE ACCESS AND USE OF THE WEBSITE HOSTED UNDER THE DOMAIN NAME WWW.VENOCHE.COM (THE “WEBSITE”) AND UNDER ANY OF THE SUBDOMAINS OR DEPENDENT WEB PAGES OF THE SAME, AS WELL AS THE CONTENT AND SERVICES THAT THE OWNER OF THE WEBSITE MAKES AVAILABLE TO ITS USERS (THE “USERS”) AND ESTABLISHED TOGETHER WITH THE PRIVACY AND COOKIES POLICY, RELATING TO THE MANAGEMENT OF THE PERSONAL DATA OF THE USERS , THE TERMS AND CONDITIONS BY WHICH THE WEBSITE IS GOVERNED.

PURPOSE OF THE CONTRACT

THESE TERMS OF USE MAKE UP THE ENTIRE CONTRACT THROUGH WHICH THE CONDITIONS OF PURCHASE (OF THE PRODUCTS) ARE MADE AVAILABLE TO USERS BY VENOCHE ON THE WEBSITE.
ACCESS TO THE WEBSITE OR ITS USE BY THE USER, AS WELL AS THE PURCHASE OF ANY PRODUCT, INFERS, AND WITHOUT RESERVATION, THE KNOWLEDGE AND ACCEPTANCE OF THESE CONDITIONS OF USE, THEREFORE, IT IS RECOMMENDED THAT THE USER READS THEM CAREFULLY EVERY TIME YOU WANT TO BUY A PRODUCT.

PURCHASE OF PRODUCTS

TO ORDER PRODUCTS, THE USER MUST FOLLOW THE PURCHASE PROCEDURE ESTABLISHED ON THE WEBSITE, READ AND ACCEPT THESE TERMS OF USE AND SELECT “FINISH AND PAY” (THE “ORDER”). NEXT, VENOCHE WILL SEND AN EMAIL TO THE USER CONFIRMING THAT THE ORDER HAS BEEN ACCEPTED (THE “ORDER CONFIRMATION”). THE CONTRACT BETWEEN THE USER AND VENOCHE WILL FINALLY BE FORMALIZED ONCE VENOCHE SENDS THE USER THE CONFIRMATION OF PURCHASE. ONLY THOSE PRODUCT (S) INDICATED IN THE ORDER WILL BE THE OBJECT (S) OF THE CONTRACT.

PRODUCT AVAILABILITY

ALL ORDERS ARE SUBJECT TO AVAILABILITY OF THE PRODUCTS. IN THE EVENT THAT, ONCE THE ORDER CONFIRMATION HAS BEEN SENT, VENOCHE FOR SOME REASON DID NOT HAVE THE REQUESTED PRODUCT AVAILABLE, VENOCHE WILL CONTACT THE USER AS SOON AS POSSIBLE, TO LET THEM KNOW THE PRODUCT IS NOT AVAILABLE. IN THIS CASE, VENOCHE MAY:
• OFFER THE USER, WITHOUT A PRICE INCREASE, A PRODUCT WITH CHARACTERISTICS AND SPECIFICATIONS SIMILAR TO THE ONE ORIGINALLY REQUESTED, AS LONG AS THE REPLACEMENT PRODUCT IS IN ACCORDANCE WITH THE USER’S NEEDS.
• OFFER THE USER THE OPTION TO CANCEL THE ORDER, REFUNDING THE AMOUNT PAID WITHIN 7 BUSINESS DAYS.

REFUSAL TO PROCESS AN ORDER

ALTHOUGH VENOCHE WILL DO ITS BEST TO PROCESS ALL ORDERS, THERE MAY BE EXCEPTIONAL CIRCUMSTANCES THAT FORCE THEM (VENOCHE) TO REJECT THE PROCESSING OF AN ORDER AFTER SENDING THE ORDER CONFIRMATION, FOR WHICH REASON VENOCHE RESERVES THE RIGHT TO DO SO AT ANY TIME.
VENOCHE RESERVES THE RIGHT TO REMOVE ANY PRODUCT FROM THE WEBSITE AT ANY TIME AND TO REMOVE OR MODIFY ANY MATERIAL OR CONTENT THEREOF. VENOCHE IS NOT LIABLE TO THE USER OR TO ANY THIRD PARTY FOR THE REMOVAL OF ANY PRODUCT FROM THE WEBSITE, REGARDLESS OF WHETHER THE SAID PRODUCT HAS BEEN SOLD OR NOT.

WARRANTY

ALL THE PRODUCTS HAVE A 1-MONTH GUARANTEE FROM THE ORDER DELIVERY DATE.
IT WILL BE UNDERSTOOD THAT THE PRODUCTS ARE IN ACCORDANCE WITH THE CONDITIONS OF USE AS LONG AS THEY COMPLY WITH ALL THE REQUIREMENTS THAT ARE EXPRESSED BELOW:
• THEY CONFORM TO THE DESCRIPTION MADE BY VENOCHE AND POSSESS THE QUALITIES OF THE PRODUCT THAT VENOCHE HAS PRESENTED TO THE USER IN THE FORM OF A SAMPLE OR MODEL.
• THEY ARE SUITABLE FOR THE USES THAT PRODUCTS OF THE SAME TYPE ORDINARILY USED.
• THEY ARE SUITABLE FOR ANY SPECIAL USE REQUIRED BY THE USER WHEN THEY HAVE MADE IT KNOWN TO VENOCHE AS LONG AS VENOCHE HAS ADMITTED THAT THE PRODUCT IS SUITABLE FOR SUCH USE.
• PRESENT THE USUAL QUALITY AND BENEFITS OF A PRODUCT OF THE SAME TYPE THAT THE USER CAN EXPECT, CONSIDERING THE NATURE OF THE PRODUCT.
IN THE EVENT IT IS PROVED THAT THE PRODUCT DOES NOT COMPLY WITH THE PRODUCT SPECIFICATIONS, VENOCHE WILL PROCEED, WHEN APPROPRIATE, TO THE REPAIR, REPLACE, REDUCE OF THE PRICE OR TERMINATE THE CONTRACT, ALL OPTIONS BEING AVAILABLE TO THE USER.
VENOCHE IS NOT RESPONSIBLE FOR DAMAGES TO THE PRODUCTS THAT MAY RESULT FROM THEIR MISUSE, AS WELL AS ACTS OR OMISSIONS OF THE USER THAT DO NOT COMPLY WITH THE SPECIFICATIONS OF EACH PRODUCT OR FOR DAMAGES CAUSED BY THIRD PARTIES THAT ARE NOT LINKED TO VENOCHE.

VENOCHE TAKES THE UTMOST CARE IN THE PRESENTATION AND DESCRIPTION OF THE PRODUCTS. HOWEVER, THE PHOTOGRAPHS OF THE PRODUCTS ARE PRESENTED ILLUSTRATIVELY. IN ORDER TO KNOW THE PRECISE CHARACTERISTICS OF EACH PRODUCT, YOU MUST CHECK THE CORRESPONDING DESCRIPTIVE DATA THAT ACCOMPANIES EACH PRODUCT.

PRODUCT DELIVERY

ONCE THE SHIPPING CONFIRMATION HAS BEEN SENT, THE PRODUCTS WILL BE DELIVERED TO THE ADDRESS INDICATED BY THE USER WHEN PLACING THE ORDER WITHIN APPROXIMATELY ONE TO TWO (1-2) WORKING DAYS FROM THE DAY OF PURCHASE TO SPAIN AND 4-12 BUSINESS DAYS OUTSIDE OF SPAIN.
VENOCHE ASSUMES NO RESPONSIBILITY WHEN THE DELIVERY OF THE PRODUCT DOES NOT TAKE PLACE AS A RESULT OF THE DATA PROVIDED BY THE USER BEING FALSE, INACCURATE OR INCOMPLETE OR WHEN THE DELIVERY CANNOT BE MADE FOR REASONS BEYOND THE CONTROL OF THE SHIPPING ASSIGNED COMPANY, SUCH AS THE ABSENCE OF THE USER OR THE RETAINING OF THE PRODUCT IN CUSTOMS.
DELIVERY TIMES ARE APPROXIMATE, ALTHOUGH VENOCHE TRIES TO ADJUST TO THEM ACCORDINGLY.

SHIPPING COSTS & TAXES

SHIPPING COSTS INCLUDE TRANSPORTATION. FOR DELIVERIES IN THE CANARY ISLANDS, CEUTA AND MEILLA AS WELL AS IN COUNTRIES NOT BELONGING TO THE EUROPEAN UNION, CUSTOMS EXPENSES AT THE DESTINATION OR OTHER TAXES (TARIFFS) ARE NOT INCLUDED; THE RECIPIENT WILL HAVE TO PAY THEM IN CASH IN ORDER TO RECEIVE THE MERCHANDISE.
THE RECIPIENT WILL BE RESPONSIBLE FOR ALL IMPORT EXPENSES AND TAXES THAT ARE GENERATED AT THE CUSTOMS OFFICE IN THE COUNTRY OF DESTINATION, WHETHER THE MERCHANDISE IS DELIVERED OR NOT.
AN ATTEMPT WILL BE MADE TO DISPATCH THE ORDER IN THE SHORTEST POSSIBLE TIME, BUT THE RECIPIENT MUST CONSIDER THE PROVISIONS OF THE COUNTRY OF DESTINATION FOR THE IMPORTATION OF THE REQUESTED ITEMS, VENOCHE IS NOT RESPONSIBLE FOR THEM. NEITHER WILL VENOCHE BE RESPONSIBLE FOR THE EFFECTS PRODUCED BY STRIKES, WARS OR OTHER CIRCUMSTANCES BEYOND ITS CONTROL.
VENOCHE WILL NOT BE RESPONSIBLE FOR DELAYS IN CUSTOMS CLEARANCE OR IF LOCAL AUTHORITIES DECIDE TO CONFISCATE OR CONTAIN ANY ITEMS OF A SHIPMENT.

PRICES & PAYMENTS

THE PRICES APPLICABLE TO EACH PRODUCT ARE THOSE PUBLISHED ON THE WEBSITE ON THE DATE THE USER PLACES THE ORDER. DESPITE THE FACT THAT VENOCHE TRIES TO ENSURE THAT ALL THE PRICES LISTED ON THE WEBSITE ARE CORRECT, ERRORS MAY OCCUR. IN THE EVENT THAT
VENOCHE DISCOVERS AN ERROR IN THE PRICE OF ANY OF THE PRODUCTS THAT A USER HAS REQUESTED, IT WILL INFORM YOU AS SOON AS POSSIBLE AND GIVE YOU THE OPTION TO RECONFIRM THE ORDER AT THE CORRECT PRICE OR TO CANCEL IT. IF VENOCHE FAILS TO CONTACT THE USER, THE ORDER WILL BE CONSIDERED CANCELED AND THE USER WILL BE FULLY REIMBURSED FOR THE AMOUNT PAID.
VENOCHE IS NOT OBLIGED TO SUPPLY THE USER WITH ANY PRODUCT SOLD AT THE WRONG OR LOWER PRICE (EVEN IF THE SHIPPING CONFIRMATION HAS BEEN SENT), IF THE ERROR IN THE PRICE IS OBVIOUS AND UNEQUIVOCAL AND COULD HAVE BEEN REASONABLY RECOGNIZED BY THE USER AS AN INCORRECT PRICE.
PRICES CAN CHANGE AT ANY TIME. HOWEVER, POSSIBLE CHANGES WILL NOT AFFECT THE PRICES OF PRODUCTS ONCE VENOCHE HAS SENT THE SHIPPING CONFIRMATION.

RETURNS & EXCHANGES

IN ACCORDANCE WITH THE APPLICABLE REGULATIONS, IN THE EVENT THAT THE USER IS BUYING AS A CONSUMER, HE/SHE MAY WITHDRAW FROM THE CONTRACT (EXCEPT IN THE CASES ESTABLISHED BY LAW) AND FREELY RETURN OR EXCHANGE THE PRODUCTS DELIVERED AT ANY TIME WITHIN THE PERIOD OF 30 CALENDAR DAYS FROM THE DATE OF DELIVERY (THE “WITHDRAWAL PERIOD”).

FOR RETURNS, THE PIECE MUST BE IN ITS ORIGINAL PACKAGING WITHOUT ANY SIGNS OF WEAR & TEAR. VENOCHE RESERVES THE RIGHT TO REFUSE A RETURN IF CERTAIN CONDITIONS ARE NOT MET.

DISCLAIMER OF LIABILITY

VENOCHE IS CLEARED FROM ANY RESPONSIBILITY RELATED TO:
• THE OPERATION OF THE WEBSITE, (INCLUDING CAUSES OF FORCE MAJEURE, OR ANY OTHER INTERRUPTIONS BEYOND THE CONTROL OF VENOCHE), THAT MAY NOT BE FULLY OPERATIONAL, OR IS LACKING IN FUNCTIONALITY TO MANAGE THE RELEVANT SERVICE.
• POSSIBLE ERRORS OR SECURITY DEFICIENCIES THAT MAY OCCUR DUE TO THE USE, BY THE USERS, OF A BROWSER OF AN OUTDATED OR INSECURE VERSION, AS WELL AS THE ACTIVATION OF THE DEVICES FOR KEEPING PASSWORDS OR IDENTIFICATION CODES OF THE REGISTERED USER IN THE BROWSER, OR DAMAGES, ERRORS OR INACCURACIES THAT MAY ARISE FROM ITS MALFUNCTION.
• FOR DIRECT OR INDIRECT DAMAGES THAT MAY BE CAUSED BY THE INFORMATION TRANSMITTED OR COMMUNICATED ON THE WEBSITE OR IN ITS ELECTRONIC COMMUNICATIONS, INCLUDING TECHNICAL LIMITATION OR HUMAN ERRORS IN THE PUBLISHED DATA.
• DAMAGES, INCLUDING BUT NOT LIMITED TO: DIRECT OR INDIRECT, INHERENT OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES, ARISING IN RELATION TO THIS WEBSITE OR ITS USE OR IMPOSSIBILITY OF USE BY ANY OF THE PARTIES, OR IN RELATION TO WITH ANY PERFORMANCE FAILURE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, SYSTEM OR LINE FAILURE.
THE USER WILL BE LIABLE FOR DAMAGES OF ANY NATURE DUE TO UNLAWFUL OR FRAUDULENT ACTS AS WELL AS THOSE DAMAGES THAT VENOCHE OR ITS USERS MAY SUFFER AS A CONSEQUENCE, DIRECTLY OR INDIRECTLY, OF THE USER’S FAILURE TO COMPLY WITH THESE TERMS OF USE , VENOCHE RESERVING THE RIGHT OF ACTION TO WHICH IT IS ENTITLED BEFORE THE RELEVANT JUDICIAL OR POLICE AUTHORITIES.
ALTHOUGH IT USES ITS BEST EFFORTS, VENOCHE CANNOT GUARANTEE THE USERS CONTINUOUS AND UNINTERRUPTED ACCESS AND USE OF ITS WEBSITE.

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